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The Senior Living division of Rufhaus Designs

24/7 Customer Engagement with (AI) Artificial Intelligence

We offer 3 dynamic, game-changing services to streamline senior care communication through automation.

Advantages of AI for Senior Care Providers:

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Enhanced communication with potential residents, customers or partners through advanced technology

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Multi-channel touchpoints using Chat, Phone, SMS and Voicemail

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Interaction with your audience through an advanced voice conversational system that results in a simple, personalized, user-friendly experience

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All services have a live management component to monitor, tweak and create next steps to deepen and expand the effectiveness and flow of information

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Inbound Automated

Call Package

Never miss a new resident inquiry, resolve complaint

calls quickly, avoid losing top talent to the competition with our inbound call automation.

How it works: Our virtual receptionist (a.k.a. Vicky) is filled with a customized knowledge base about your organization. She is available 24/7 to respond to calls where she can obtain contact information, ask and answer questions, route calls, book appointments and schedule callbacks.


Vicky’s knowledge base can be continually modified and our language technology enables her to detect and respond genuinely and empathetically to caller’s moods. Data from previous interactions – caller history, preferences, past issues – can all be integrated to increase personalization and trustworthiness.


Hear Vicky in action below

Listen to how Vicky gets a new lead scheduled for a visit.

Listen to how Vicky responds to an incoming call and quickly forwards to the right person

Listen to Vicky get a potential new hire details about joining your team.

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Outbound Automated

Call Package

Book tours with hot prospects, invite professionals to events, educate families with valuable information, remind residents about health care screenings and appointments with our outbound call automation.

How it works: We work closely with you to structure a step-by-step series of outgoing calls, voicemails, and SMS messages to connect with your different audiences. The results of each outgoing message, triggers the next step in the sequence of communication outreach.


Utilizing multiple touchpoints offers residents, potential customers and professionals the option to respond at their convenience by the method of their choice, improving their overall satisfaction and giving them a positive experience.


See an example of an outbound call sequence below

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Benefits of Inbound and Outbound AI Call Automation Packages

  • Custom CRM dashboard - with all automation packages
  • Comprehensive review of results and data
  • Detailed reporting and analysis of customer interactions and engagement
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PLUS

  • State-of-the-art AI technology
  • Natural language flow
  • Customized voices and languages available
  • Compliance and security including HIPAA privacy standards

AI Driven Chat Package

Answer questions 24/7, provide detailed information about your services, capture contact information and book appointments.

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Our AI driven chat engages with web inquiries by combining the high-tech benefits of AI with the safety of live managers who can intervene at any stage of the conversation to provide additional assistance.


How it works: Our Chat knowledge base if filled with all of the specific information you choose to share about your business and services. Our AI agent engages with site visitors in an authentic and natural conversation, answering questions along the way. When the visitor is comfortable enough to provide more details, we capture contact information and if possible, we will book an appointment. You will receive a transcript of all chat interactions for follow up by your team.
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